About

Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 14 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.

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Our Executives


Farr Shepherd

President | Business Development Manager
Cisco CCDA Certified

Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 15 years of experience in Information Technology, and over 12 years of experience in the AV integration field. Farr specializes in designing and engineering complex networks. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the home automation industry, allowing him to deploy unique networks in exceptional residential environments.

Mick Reilly

Vice President | Service Manager
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified

Mick has over 15 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.

Michael Keyser

Vice President | General Manager

With over 20 years of business leadership experience, Michael joined the Decypher team to oversee IT operations. Michael’s diverse technology background in IT, AV, alarms, and mechanical helps to bridge the gap between Decypher’s different areas of focus. His passion for providing excellent customer service through process has contributed to the Help Desk team’s high customer satisfaction ratings.

Technology Advisors


Glenn Cunningham

Account Manager

Jessica Friedenberg

Account Manager

Adas Wolk

Technology Advisor
Cisco Account Manager

 

Service


Leah Bergerner

Service Coordinator

Audrey Burgio

Project Manager

Micah Friedenberg

Tier 2 TechnicianPlanar Clarity Certified

Adam Galusha

Tier 3 Technician
Apple ACMT, ACSP & OnSSI Certified

Ande Grillo

Partner | Project Manager
Certified Master Fiber Optic Technician

Todd Jones

Tier 3 Technician
Microsoft MCSE, OnSSI Certified

Stetson Lee

Tier 2 TechnicianSavant CORE, Level 2 Certified

Anna Levran

Partner | Scheduling Supervisor

Nathan Marjanen

Tier 2 Technician Cisco CCNA Certified

Jonah Riseling

Tier 1 Technician

Steve Traver

Tier 2 Technician

Dustin Werre

Partner | Knowledge Management Officer
Microsoft MSCTP, VTSP Certified

Wireless


Mike Tackett

Partner | Senior Wireless Engineer FCC GROL

Robert Klanecky

Tier 3 Engineer

Samuel Tackett

Tier 2 Technician

Dylan Talavera

Tier 1 Technician

Corey Shaffer

Tier 2 Technician

 
 
 

Managed Services


Josh Breault

Tier 3 Technician

Alexis Dominguez

Tier 1 Technician

Wes Flett

Tier 2 TechnicianNetwork + Certified

Jesse Mellinger

Tier 1 Technician

Andrew Merica

Tier 1 Technician

Joel Paulson

Tier 1 Technician

Jakson Wainwright

Tier 1 Technician
Cisco CCNP, CCNA Certified

 

Administrative


TJ Davies

Agreement Coordinator

Anabel Garcia

Agreement Coordinator

Jeremy Jones

Purchasing & Logistics

Samantha Pal Frazier

Marketing Manager

Kathy Shepherd

Billing Coordinator

Jackie Sullivan

Accounting Coordinator

 
 

Interested in joining our team?



If you’re interested in joining our team, please send a cover letter and resume to
jobs (at) decyphertech (dot) com.


Job Postings:

Sales Team Coordinator

The Sales Coordinator is a supportive role that acts as an administrative assistant to the Sales Team, while also facilitating collaboration within the team. The Sales Administrator will also function as a liaison between the Sales Team and the other departments within the organization.

Basic Functions:
-Support the Sales Team by managing schedules, creating sales documents and proposals, generating sales related reports for management, and performing general office functions.
-Handle and prioritize prospects and customer requests among the Sales Team.
-Serve as liaison with other departments in the company to gather documentation and data for supporting the Sales Team.
-Support marketing activities by attending trade shows, conferences, and other related events.
-Maintain in-depth product knowledge of the service offerings of the company.
-Monitor sales activity in our CRM and assist the Sales Representatives where needed.
-Perform sales procedures through activities and opportunities in our CRM and remain compliant with defined policies and procedures.

Additional Duties and Responsibilities:
-Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
-Assist in continual documentation of internal processes and procedures related to duties and responsibilities.
-Responsible for entering time and expenses in CRM as they occur.
-Understand processes in CRM by completing assigned training materials and blueprints on the CRM University.
-Enter all work as activities or service tickets in CRM.

Knowledge, Skills, and/or Abilities Required:
-Proficient with general office applications.
-Accuracy and attention to detail.
-Enjoy working with customers and external audiences.
-Strong organizational, presentation, and customer service skills.
-Skill in preparing written communications and materials.
-Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
-Ability to multi-task and adapt to changes quickly.
-Typing skills to ensure quick and accurate data entry.
-Self-motivated with the ability to work in a fast moving environment.

Benefits:
-Competitive salary based on experience and qualifications.
-Health, vision, and dental benefits included.
-Performance-based incentives.
-Generous bonus levels.
-Full on-the-job training & support.
-Fun working environment and culture.
-Great opportunity for advancement.

If you think you have what it takes to be a Sales Team Coordinator at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

Senior Network Engineer

Aid in design, deployment and maintenance of internal and client facing solutions. CCNA/CCDA certification required but CCNP level aptitude desired. A minimum of seven years hands on experience is required. This position will be 70% telecommute with 30% on site or traveling.

Do you have familiarization with the following?

Solutions
OneLogin | ConnectWise | Labtech | Datto | Nextiva | OpenDNS | MaaS360

Networking
Cisco Hardware | Advanced Wireless & Switching | Enterprise VoIP Solutions | Meraki Hardware Wireless & Switching | Ruckus | Sophos

If you think you have what it takes to be a Senior Network Engineer at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

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